Terms of Service

1. About these Terms

These Terms of Service (“Terms”) apply when you visit TDAC Assist, place an order, or use our optional Thailand Digital Arrival Card (“TDAC”) assistance service. In these Terms, “TDAC Assist,” “we,” “us,” and “our” mean the private service provider identified as TDAC Assist in your checkout and order confirmation. “You” means the person placing an order and, where applicable, every traveler for whom you provide information.

By placing an order, you confirm that you have read and accepted these Terms, our Privacy Policy, and our Refund Policy. If you do not agree, do not submit information or place an order.

You must be at least the age of legal majority where you live to place an order. If you submit information for another traveler, including a child or a member of your group, you confirm that you are authorized to do so and to accept these Terms on their behalf.

2. What our service includes—and does not include

Subject to the information you provide and the applicable submission window, our paid service may include:

• reviewing your supplied information for completeness and obvious inconsistencies;
• helping prepare the information needed for a TDAC;
• submitting the TDAC through the official channel on your behalf during the permitted filing window; and
• sending you the submission confirmation or status information by email.

We do not issue visas, passports, entry permits, or government documents. We do not provide legal, immigration, tax, or travel advice. We cannot determine your eligibility to enter Thailand, influence an immigration decision, waive official requirements, or guarantee that any authority will accept a TDAC or admit you to Thailand.

Information on our site is general information only. Before travel, you remain responsible for checking current requirements with the relevant authorities and your carrier.

3. Your responsibilities

You are responsible for ensuring that every detail you give us is complete, current, truthful, and exactly matches the relevant traveler’s passport and travel plans. This includes names, passport details, nationality, date of birth, flight or entry details, accommodation, and recent travel history.

You must promptly tell us about any change to your itinerary or information. You must check any confirmation we send you and notify us promptly of a suspected error. Do not use our service to submit false, misleading, stolen, or unauthorized information, or for any unlawful purpose.

Our optional passport scanning feature processes the image on your device to help fill fields. It is a convenience feature only. You must verify every extracted detail before submitting it to us; an OCR result is not a verification of your identity or document validity.

4. Orders, pricing, and payment

Our displayed price is a service fee per traveler for the service tier you select. It is not a government fee and does not buy, replace, or guarantee a TDAC, visa, or admission to Thailand. Any applicable taxes or charges will be shown before payment where required.

When you submit an order, you authorize our payment processor to charge the stated amount using your selected payment method. A submitted order is an offer to purchase our service; we may accept it by sending an order confirmation or beginning the service. We may decline or cancel an order where information is incomplete, payment cannot be authorized, fraud or misuse is reasonably suspected, or we cannot reasonably provide the service.

Keep your order reference number. Use it when contacting us about your order or a refund. Payment-card information is handled by the payment provider, not by TDAC Assist, except as described in our Privacy Policy.

5. Timing, authorization, and cancellation

TDAC submissions are subject to the official system’s timing rules and availability. We will aim to submit within the allowed window using the information you provide. You authorize us to make the requested TDAC submission on behalf of the listed travelers when the permitted window opens.

We cannot promise a specific processing time or submission outcome. Delays or inability to submit can result from late, inaccurate, incomplete, or changed information; a missed or changed journey; payment issues; technical outages; carrier or government requirements; force majeure; or events outside our reasonable control.

You may cancel and request a refund as described in our Refund Policy. The policy explains the remedies available before and after an official submission has been made.

6. Communications

By ordering, you agree that we may send service-related messages to the email address you provide, including order confirmation, requests for correction, filing status, and refund communications. You are responsible for monitoring that inbox and spam folder. Service communications are necessary to perform the order and are not promotional emails.

7. Disclaimers and limitation of liability

To the maximum extent permitted by applicable law, our service is provided “as is” and “as available.” We do not make a warranty that the service will be uninterrupted, error-free, timely, suitable for your circumstances, or accepted by any authority. Nothing in these Terms excludes rights that cannot lawfully be excluded, including mandatory consumer-protection rights.

To the maximum extent permitted by law, TDAC Assist and its personnel will not be liable for indirect, incidental, special, consequential, or punitive losses; lost profits; missed flights; denied boarding; denied entry; accommodation or transport costs; or losses arising from information you supplied, third-party systems, or an authority’s decision.

Where liability cannot be excluded, our total liability relating to a particular order is limited to the service fee you paid for that order. This limit does not apply where applicable law does not allow it to apply.

8. Third-party services

Our site may link to, or our service may interact with, third-party services such as payment processors and the official TDAC portal. Those services are not under our control and have their own terms and privacy practices. We are not responsible for third-party content, availability, or decisions.

9. Acceptable use and intellectual property

You may use our site only for lawful, personal travel-assistance purposes. You must not interfere with the site, attempt unauthorized access, scrape or reproduce it for commercial use, submit another person’s information without authority, or use the service to evade legal or official requirements.

Our branding, site content, and software are owned by or licensed to TDAC Assist and are protected by applicable intellectual-property laws. These Terms give you a limited, personal, non-transferable right to use the site for its intended purpose.

10. Changes, suspension, and termination

We may update the service or these Terms from time to time. The effective date above shows when this version took effect. Material changes will apply to new orders from the updated effective date; where legally required, we will provide additional notice. We may suspend or terminate access where reasonably necessary to protect users, comply with law, investigate misuse, or maintain the service.

11. Resolving concerns

Please contact us first at support@example.com with your order reference and a clear description of the issue. We will try to resolve concerns fairly and promptly. These Terms do not limit any mandatory rights or remedies available to you under the law that applies to you.